Forward Deployed Operations

The best FDE teams don't scale people. They scale how people deliver.

The operating system behind modern Forward Deployed Engineering. Every enterprise engagement shouldn't begin from a blank page. Capture deployment patterns, customer workflows and engineering knowledge as living operating models that improve with every customer.

See example playbook →

Enterprise deployment journey

  1. Discovery Campfires · Activities · Artefacts
  2. Architecture Decisions · Deliverables · AI
  3. Implementation Activities · Deliverables
  4. Integration Artefacts · Questions
  5. Go Live Campfires · Deliverables
  6. Customer Success Knowledge · AI · Iteration
Industry shift

Forward Deployed Engineering is rewriting enterprise software delivery.

Yesterday

  • Implementation teams
  • Professional services
  • Consulting
  • Customer success

Functions. Handoffs. Fragmented accountability.

Today

Forward Deployed Engineers own customer outcomes. One engineer. End-to-end.

  • Discover
  • Architect
  • Build
  • Deploy
  • Train
  • Iterate
The wall

Every FDE organisation eventually hits the same wall.

Knowledge silos

What your best engineers know never leaves their heads.

Every customer starts differently

Great outcomes. Inconsistent execution.

Scaling means hiring

More people. Same blank page every time.

No continuous learning

Every engagement teaches lessons. Very few improve the next engagement.

Your best engineers become the operating system. That's impossible to scale.
The insight

Elite FDE teams need operating models, not more heroics.

Exceptional engineers matter. Exceptional operating models compound. The best organisations don't rely on memory. They capture how great delivery happens, and continuously improve it.

The future isn't better FDEs. It's better operating models for FDEs.

Traditional

Engineer

Knowledge lives in the individual.

Customer

Every engagement starts from scratch.

Modern

From one-off projects to a compounding engine

Your playbooks become a strategic asset that scales across teams, geographies, and generations of engineers.

Deliver consistently

Proven ways of working every time.

Improve continuously

Insights from every customer strengthen your playbooks.

Scale impact

Onboard faster. Do more. Grow without diluting quality.

Turn tribal knowledge into capability

Every engagement makes your next one better.

Bring scattered knowledge together. Turn it into living playbooks. So every team, every engineer, starts from where the last one finished.

From everywhere

Every future engagement

  • Slack
  • Whiteboards
  • Docs
  • Meetings
  • Code
  • Notebooks
  • Support
  • Emails
Living Playbook Structured. Searchable. Always up to date.
  • Start faster With proven context
  • Make better decisions With past insights
  • Deliver consistently Across any engineer
  • Adapt and improve After every engagement
Capture

Automatically capture what matters from every session.

Organise

AI structures it into reusable playbooks and assets.

Improve

Every delivery updates the operating model.

Scale

Your whole team benefits from every engagement.

Works with the stack your FDE team already uses

One engagement

The assistant participates. It doesn't just answer questions.

Before the workshop, the assistant prepares from the playbook and prior customer context.

During the session, it captures decisions, blockers and open questions in real time.

Afterwards, it drafts deliverables, follow-ups and executive updates from what was captured.

Between customers, it surfaces patterns and suggests playbook improvements.

Across the organisation, every engagement makes the next one faster, sharper and more consistent.

Example expedition

Eight weeks. One operating model. End to end.

  1. Week 1 Discovery expedition
  2. Week 2 Architecture expedition
  3. Week 3 Identity and access
  4. Week 4 Migration
  5. Week 5 Integration
  6. Week 6 Training
  7. Week 7 Go live
  8. Week 8 Hypercare

Prep, capture, deliverables and knowledge generated at every stage. Not reinvented from scratch.

Example operating models

Playbooks FDE leaders recognise immediately.

The pattern is the same. The domain changes. Discovery, architecture, build, deploy, enable, iterate.

  • Enterprise AI Rollout
  • ERP Modernisation
  • Snowflake Deployment
  • Platform Migration
  • Identity Integration
  • Cloud Transformation
  • Customer Enablement
  • API Platform Launch
Why Gleo exists

Forward Deployed Engineering needs Forward Deployed Operations.

Gleo is the operating layer behind modern FDE teams. It captures knowledge, standardises execution, coordinates AI inside delivery, and continuously improves every customer engagement. Not a feature tour. A new category.

Join the early access list

Turn your methodology into an operating model.

Be among the first to experience Gleo.ai, the AI operating layer for professional services teams, forward deployed engineers, solutions architects, consultants and advisors.

  • Early access Be first to try new features and releases.
  • Shape the product Your feedback helps shape what we build.
  • Private & secure Your data stays private and never shared.
  • Direct support Get help from our team as you get started.

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